Terms of Service

1. Nature of Services

ReclaimShield (“ReclaimShield,” “we,” “our”) is a service offered by Sentinel Risk Group, LLC (“Sentinel”), a Florida limited liability company. ReclaimShield applies a proprietary methodology — The ReclaimShield Method — to social-media account recovery and appeals for Meta platforms (Instagram, Facebook, Threads).

ReclaimShield is a service, not a legal service. The ReclaimShield Method is an attorney-designed appeal process: it was designed by a licensed attorney as part of product development. That design pedigree does not transform ReclaimShield into a law firm, a lawyer, or a provider of legal advice, and does not create any attorney-client relationship between Sentinel, its principals, or any other person and you.

By purchasing the ReclaimShield Meta Appeal Kit, or submitting any intake form, inquiry, or application, you agree to be bound by these Terms of Service (the “Terms”). Your electronic acceptance — by completing checkout, by submitting an intake form, or by clicking any button affirmatively marked as acceptance — has the same force and effect as a written signature.

2. No Attorney-Client Relationship

No attorney-client relationship is formed by purchase or use of ReclaimShield. Purchase or use of any ReclaimShield product does not establish an attorney-client relationship, does not constitute the rendering of legal advice, and does not create any fiduciary, representative, or advocacy relationship between you and Sentinel, any Sentinel principal, or any other person.

You remain the author, signatory, and filer of record for every appeal, submission, letter, or other document that ReclaimShield prepares for your use. ReclaimShield products include filing instructions that you follow; you submit the materials in your own name, on your own behalf. ReclaimShield does not appear on your behalf before any court, agency, platform, or tribunal.

If your situation requires legal representation — for example, litigation, defamation, criminal attachment, contract disputes, or regulatory matters — you should consult a licensed attorney in your jurisdiction. ReclaimShield does not recommend, refer, or vouch for any specific attorney; selection and retention of an attorney is your decision alone.

3. No Guarantees

RECLAIMSHIELD MAKES NO GUARANTEES, WARRANTIES, OR PROMISES OF ANY SPECIFIC OUTCOME. Meta Platforms, Inc., its subsidiaries (including Instagram LLC, Facebook, and Threads), Meta Platforms Ireland Limited, and any other platform retain sole and absolute discretion over all account reinstatement, content restoration, and enforcement decisions.

Fees paid for ReclaimShield products are for the products and services described (preparation of appeal materials, filing instructions, and access to the ReclaimShield Method). Fees are not contingent on outcome, not refundable based on outcome, and not guarantees of outcome.

Results vary based on platform policies, the specific enforcement action taken, account history, the timing of the appeal, completeness of information you provide, and other factors outside Sentinel’s control. Past results do not predict future results.

4. Service Description — Meta Appeal Kit

ReclaimShield offers a single flat-price product: the Meta Appeal Kit, priced at US $197, covering Instagram, Facebook, and Threads. Each Appeal Kit includes:

• An in-app Request Review draft, authored against the specific Community Standard or enforcement rationale cited in your action.
• An escalation package tailored to your jurisdiction:
  • United States residents: Meta Oversight Board submission materials where applicable, plus alternative escalation routes.
  • European Union & European Economic Area residents: a complaint to Meta Platforms Ireland Limited, a Digital Services Act Article 21 out-of-court dispute settlement submission prepared for the Appeals Centre Europe, and guidance on your DSA Articles 14, 17, and 20 rights.
• Step-by-step filing instructions so you submit the materials from your own verified account.

Coverage — the RECLAIM V-100 Method. The Meta Appeal Kit covers a defined list of violation categories — fourteen (14) covered categories as of the Effective Date, documented on our product pages. Six (6) categories are expressly out of scope and are not covered by this service. If you purchase the Meta Appeal Kit and your matter falls outside the covered categories, we will issue a full automated refund and notify you by email within twenty-four (24) hours of intake, without further obligation on either side.

What is never included.

• Legal representation in any forum (court, arbitration, administrative tribunal).
• The filing of pleadings, motions, appeals, or other court documents on your behalf.
• Legal advice about your specific rights, claims, or defenses.
• Ongoing counsel, retainer arrangements, or any attorney-client engagement.
• Submission of the prepared materials directly to Meta or any platform on your behalf.
• Any form of account access, password handling, credential storage, or action taken while logged into your account.
• Litigation of any kind. If your matter requires litigation, retain a licensed attorney in your jurisdiction.

5. Software-Generated & AI-Assisted Documents — State Safe-Harbor Language

This product is software-generated and AI-assisted, and is not a substitute for the advice of an attorney. The Meta Appeal Kit is produced using software, including automated systems and artificial-intelligence tools directed by the ReclaimShield Method. It is a business document — specifically, professional business correspondence and administrative appeal documentation — not a legal document, pleading, brief, or filing prepared by counsel for your representation.

AI disclosure. We use AI models (including large-language models) as part of the ReclaimShield Method to assemble platform-specific appeal content from your intake responses, platform policy sources, and the fixed structural templates of the ReclaimShield Method. AI-assisted generation does not change the non-legal character of the output, the no-attorney-client-relationship posture of this service, or your responsibility as the author, signatory, and filer of record. AI-generated materials can contain errors or omissions; you are expected to review any materials we deliver to you before you file them with the platform, and to correct any factual inaccuracies unique to your account or history.

The foregoing disclosure is provided in recognition of, and pursuant to the safe harbor in, Texas Government Code §81.101(c), which permits the design, creation, publication, distribution, display, and sale of computer software and similar products provided the products clearly and conspicuously state that they are not a substitute for the advice of an attorney. The same disclosure applies without geographic limitation and is intended to establish the non-legal character of the Meta Appeal Kit in every jurisdiction.

Nothing in the Meta Appeal Kit, in our emails, on our website, or in any communication from ReclaimShield constitutes legal advice or should be treated as legal advice. If you require legal advice, retain a licensed attorney in your jurisdiction.

6. Eligibility

To purchase or use ReclaimShield, you must be at least eighteen (18) years of age, or the age of majority in your jurisdiction of residence if greater than eighteen (18), and you must have the legal capacity to enter into a binding contract. By placing an order, submitting an intake form, or clicking any acceptance control, you represent and warrant that you meet these conditions.

If we determine that you do not meet these eligibility requirements, we may decline to provide the service and will refund any fees paid.

7. No Account Access

ReclaimShield does not and will not access, log into, or operate any customer account on any platform. We will never request, receive, store, or use your platform passwords, login credentials, authentication tokens, one-time codes, two-factor authentication codes, recovery codes, session cookies, backup-email access, or any other credential that could be used to access your account.

All submissions, filings, appeals, and communications produced by ReclaimShield are delivered to you. You submit them yourself, from your own verified account, under your own name. The decision to submit any material is yours, and you retain sole and continuous control over your own account at all times.

This posture is part of our service design and our compliance posture under the Computer Fraud and Abuse Act (18 U.S.C. §1030) and analogous laws in other jurisdictions. Any communication claiming to be from ReclaimShield that asks for credentials or account access is fraudulent; please report it to us immediately at admin@reclaimshield.io.

8. Your Responsibilities

You agree to:

• Provide truthful, complete, and accurate information about your account, the enforcement action, any prior appeals or communications with the platform, and the circumstances surrounding the matter.
• Promptly respond to any requests for additional information or clarification that ReclaimShield sends during preparation of your materials.
• Review, approve, and file the prepared materials yourself, under your own name, on your own behalf, following the included instructions.
• Comply with all applicable platform policies, terms of service, and laws.
• Not submit false, forged, or misleading information to any platform, agency, or court in connection with ReclaimShield materials.
• Never share your passwords or login credentials. ReclaimShield will never request your account password, login credentials, or account access. Any communication claiming to be from ReclaimShield that asks for login credentials is fraudulent.

9. Fees, Payment, and Refunds

The Meta Appeal Kit is a flat-fee product, priced at US $197. Payment is due in full at the time of purchase, through our payment processor (Stripe). Fees are earned upon commencement of work on your materials.

Automated delivery. After your payment clears and you complete the intake form, we prepare your Meta Appeal Kit through an automated pipeline. Typical end-to-end delivery, measured from completed intake to email delivery of your packet, is within two (2) hours. In rare cases — for example, when additional information is needed from you, or during infrastructure incidents — delivery may take up to twenty-four (24) hours.

Coverage refund. If your matter falls outside the covered violation categories described in Section 4, we will issue a full automated refund of the US $197 fee and notify you by email within twenty-four (24) hours of your intake submission. No further action on your part is required.

Delivery failure refund. If ReclaimShield fails to deliver your completed Meta Appeal Kit within twenty-four (24) hours after your intake is complete and your payment has cleared, you may request a full refund of the fee by replying to your order confirmation email. This guarantee covers our delivery performance only. It does not cover, and ReclaimShield cannot guarantee, the outcome or timing of the platform’s response to any filed materials.

Post-delivery refunds. Because our fees pay for the product (preparation of your Meta Appeal Kit) rather than for any particular outcome, refunds are not available once your materials have been delivered to you, except where required by applicable law.

Chargebacks and disputes. If you believe a charge is in error, please contact us at admin@reclaimshield.io before initiating a chargeback. We will work with you in good faith to resolve any billing issue.

10. Privacy and Confidentiality

ReclaimShield collects information you submit through intake forms and through email correspondence, and uses that information solely to prepare your materials and to communicate with you about your order. ReclaimShield does not sell customer data.

Because no attorney-client relationship is formed, communications between you and ReclaimShield are not protected by attorney-client privilege or the attorney work product doctrine. Do not send privileged or highly sensitive material through ReclaimShield channels.

ReclaimShield will treat the information you provide as confidential in the ordinary commercial sense: we do not disclose it except as necessary to prepare your materials, to comply with law, or to respond to lawful process. For full details, including your GDPR and US state privacy rights, see our Privacy Policy.

11. EU/EEA Users — DSA, GDPR, and Consumer Protection

If you are a resident of the European Union, the European Economic Area, or the United Kingdom, the following provisions apply in addition to the other terms of this agreement.

Digital Services Act. The Meta Appeal Kit includes materials supporting your rights under Regulation (EU) 2022/2065 (the Digital Services Act or “DSA”), including your right under Article 21 to select an out-of-court dispute settlement body — in practice, the Appeals Centre Europe — to review a decision by Meta Platforms Ireland Limited that affects your account or content. ReclaimShield prepares the submission package; you submit it to the Appeals Centre Europe under your own name. The dispute-settlement body’s decision on a case is not binding on Meta; however, Meta is expected to engage with the process in good faith. ReclaimShield is not affiliated with the Appeals Centre Europe or with any other out-of-court dispute settlement body.

GDPR. Your rights under the EU General Data Protection Regulation (Regulation (EU) 2016/679), and under the UK GDPR, are described in our Privacy Policy, including rights of access, rectification, erasure, restriction, portability, objection, and withdrawal of consent.

Statutory consumer rights. Nothing in these Terms limits your non-waivable rights under applicable EU or Member State consumer-protection law. Where provisions of these Terms conflict with those non-waivable rights, the statutory rights prevail.

Right of withdrawal. Under Directive 2011/83/EU, EU consumers ordinarily have a fourteen (14)-day right of withdrawal for distance contracts. You acknowledge and expressly consent that the Meta Appeal Kit is a digital service whose supply begins immediately upon completed intake, at your explicit request, and that you therefore lose the right of withdrawal once performance has begun. Our coverage refund and delivery-failure refund (Section 9) remain available regardless.

12. Prohibited Uses

You may not use ReclaimShield:

• To submit false, forged, altered, or misleading information to any platform, agency, court, or tribunal.
• To harass, defame, or threaten any person, including platform employees, reviewers, or other customers.
• To recover an account that was disabled for violations you actually committed and that you know to be well-founded.
• To evade court orders, platform bans imposed by legal process, or the terms of service of any platform.
• For any purpose prohibited by applicable law.

ReclaimShield may decline or terminate any engagement that appears to violate this section or any other provision of these Terms, and will refund any fees not yet earned.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SENTINEL’S TOTAL LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO RECLAIMSHIELD OR THESE TERMS, WHETHER IN CONTRACT, TORT, STATUTE, OR OTHERWISE, SHALL NOT EXCEED THE TOTAL FEES YOU PAID TO RECLAIMSHIELD IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IN NO EVENT SHALL SENTINEL, ITS PRINCIPALS, EMPLOYEES, OR AGENTS BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, LOST FOLLOWERS, LOST BUSINESS OPPORTUNITIES, OR DAMAGE TO REPUTATION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, the foregoing exclusions and limitations apply to the maximum extent permitted by law and do not limit any non-waivable statutory rights.

14. Indemnification; Class Action and Jury Trial Waivers

Indemnification. You agree to defend, indemnify, and hold harmless Sentinel Risk Group, LLC, its officers, principals, employees, and agents from any claim, demand, loss, or expense (including reasonable attorneys’ fees) arising from: (a) your breach of these Terms; (b) information you provided that was false, misleading, or incomplete; (c) your use of materials prepared by ReclaimShield in any manner not authorized by these Terms or the included filing instructions; or (d) your violation of applicable law or the terms of service of any platform.

CLASS ACTION WAIVER. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND SENTINEL EACH AGREE THAT ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR RECLAIMSHIELD SHALL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

JURY TRIAL WAIVER. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND SENTINEL EACH KNOWINGLY, VOLUNTARILY, AND INTENTIONALLY WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY ACTION, PROCEEDING, OR COUNTERCLAIM ARISING FROM OR RELATED TO THESE TERMS OR RECLAIMSHIELD.

The class-action waiver and jury-trial waiver do not limit any non-waivable rights under applicable consumer-protection law, and do not apply to the extent prohibited by law in your jurisdiction.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Any dispute arising from or related to these Terms or any ReclaimShield product shall be resolved exclusively in the state or federal courts located in Orange County, Florida, and you consent to the personal jurisdiction of those courts.

Before filing any formal claim, the parties agree to attempt in good faith to resolve the dispute through direct written negotiation for at least thirty (30) days, starting from the date written notice of the dispute is delivered by one party to the other at the contact address listed on our website.

This section does not apply where applicable consumer-protection law requires a different forum or forum selection is non-waivable; in that case, the mandatory forum applies.

16. Modifications

ReclaimShield may modify these Terms from time to time. Modifications become effective when the updated Terms are posted to the ReclaimShield website with a new Effective Date. Material changes will be communicated by email to the current address on file for active customers, at least ten (10) days before they take effect where practicable. Your continued use of ReclaimShield after the effective date of modified Terms constitutes acceptance of those modifications; if you do not agree, stop using the service.

17. Entire Agreement; Severability

These Terms, together with the service description published on our website and our Privacy Policy, constitute the entire agreement between you and Sentinel with respect to ReclaimShield and supersede any prior oral or written understanding. If any provision is held unenforceable, the remaining provisions remain in effect, and the unenforceable provision shall be modified to the minimum extent necessary to make it enforceable while preserving the parties’ original intent.